You want a convenient and flexible way to manage your EPB Energy & Fiber Optics bills. Thats why we offer a host of payment and billing options to meet your needs and budget. Whether you prefer the predictability of Levelized Billing, the convenience of AutoPay, or the flexibility of PrePay, we have an option that works for you. Plus, you can pay your bill using bank draft, credit card, debit card, or even through your favorite digital wallet. Explore your options below.
Choose from a variety of payment methods designed to help you manage your EPB accounts quickly, conveniently and securely.
Log into your secure MyEPB portal to make a one-time payment or set up automatic monthly payments.
EPB billing and payment programs are designed for a variety of life events to help keep you connected to the energy and fiber resources you need.
EPB offers tools and features to help you control your expenses, track usage and learn how to save.
Pay as you go without deposits or late fees and take full control of your energy usage.
Well help you find all the ways to save with free consultations and home energy check-ups!
View your homes energy use to better identify ways to save and spot potential problems. 1 / 1
Are you tired of late fees or just want an easier way to pay your EPB bill? Maybe you’ve misplaced your bill and need the EPB phone number ASAP. I’ve been there too! As a longtime EPB customer in Chattanooga I’ve used practically every payment method they offer, and I’m here to share everything you need to know about paying your EPB bill by phone and other convenient methods.
Quick Answer: EPB Phone Number for Bill Pay
For the busy folks who just need the EPB phone number for bill pay right now
- Call 423-648-1372 anytime, day or night, for billing assistance
- Have your account information ready when you call
What is EPB?
EPB (Electric Power Board of Chattanooga) provides electric power, internet TV and phone services to residents and businesses in the Chattanooga, Tennessee area. They’re known for their reliable service and customer-focused approach.
Ways to Pay Your EPB Bill
EPB offers several convenient methods to pay your monthly bills. Let’s explore each option:
1. Pay by Phone
The easiest way to pay your EPB bill is by phone. Just call 423-648-1372 anytime, day or night. Their customer service team is available 24/7 to help with billing assistance. When calling, make sure you have your:
- Account number
- Payment method (credit/debit card information)
This is perfect for those last-minute payments or when you’re away from home!
2. Pay Online
For tech-savvy customers, EPB offers online payment options:
- Log in to your MyEPB secure online portal at epb.com
- Manage your accounts, view usage, and pay bills
- Set up one-time payments or recurring payments
The online portal also lets you view your consumption history and previous bills.
3. Pay by Mail
If you prefer the traditional route:
- Mail a check or money order to:
- EPB
- P.O. Box 182255
- Chattanooga, TN 37422
- Be sure to include your EPB account number on your payment
Remember to allow enough time for mail delivery to avoid late fees!
4. Pay in Person
EPB has several locations where you can pay in person:
EPB Branch Locations:
- EPB Brainerd Branch – 830 Eastgate Loop (Drive-thru only)
- Monday – Friday, 8:30 a.m. – 5:30 p.m.
- EZ-Pay Kiosk available 24/7
- EPB Hixson Branch – 2124 North Point Blvd. (Drive-thru only)
- Monday – Friday, 8:30 a.m. – 5:30 p.m.
- EZ-Pay Kiosk available 24/7
- EPB Main Office – 10 West M.L. King Blvd.
- LOBBY CLOSED
- No-contact curbside EZ-Pay Kiosk on the Market Street side (across from Miller Park) available 24/7
Additionally, EPB has various Pay Stations at different locations within their service area that accept payment by cash, check, credit, or debit card.
Special Payment Programs and Options
EPB offers special payment programs to help customers manage their bills more effectively:
PrePay Power
The EPB Pre-Pay Power option offers several benefits:
- No late fees
- No reconnect fees
- No security deposits
- Pay smaller amounts daily, weekly, or biweekly
- Initial setup requires only $50
- Perfect for those who want to avoid large monthly payments
To sign up for Pre-Pay Power, call 423-648-1372.
Levelized Billing
If you prefer more predictable bills throughout the year, EPB’s Levelized Billing program might be for you. This program averages your energy usage over time, helping to avoid seasonal spikes in your bill.
Payment Arrangements
If you’re having trouble paying your bill on time, EPB offers payment arrangements. Requirements include:
- Must have received a disconnect notice
- Balance cannot exceed $600
- No returned checks for insufficient funds
- No balance over 60 days
To make payment arrangements, login to your secure MyEPB account or call 423-648-1372.
Power Share Program
For those facing financial hardship, the Power Share program provides year-round support to Chattanooga area families in need. This program is funded by customer contributions through their monthly electric power bills.
Understanding Your EPB Bill
EPB offers different bill formats to meet customer needs:
- Simplified Bill – Shows basic info like amount of electricity used and payment owed
- Detailed Bill – Provides a breakdown of costs, including TVA’s fuel cost adjustment
- Large Print Bill – Makes reading your electric bill easier for those with visual impairments
To change your bill format, call 423-648-1372.
Going Paperless with EPB
EPB encourages customers to enroll in paperless billing and offers a one-time $10 credit per account when you do. Benefits include:
- Email notifications when bills are due
- Easy access to previous bills electronically
- Environmentally friendly option
- $10 credit per account (up to $20 total for Energy and Fiber Optics bills)
Tips to Avoid Late Fees and Service Disconnection
Nobody wants to pay late fees or deal with service disconnection. Here are some tips to avoid these issues:
- Set up AutoPay – Never miss a payment again
- Sign up for Bill Alerts – Get notifications when bills are due
- Consider Pre-Pay Power – Eliminates late fees entirely
- Call before the due date – If you’re having trouble paying, contact EPB before your bill is past due
- Third-Party Notification – Have a friend or family member receive copies of your bills and disconnect notices
What Happens if You’re Late?
If EPB doesn’t receive your payment by the 16th day after your billing date:
- A late fee will be added to your balance (5% on the first $250, 1% on the remaining balance)
- Your account becomes delinquent
- A reminder notice will be mailed
- Payment must be received within seven days of this notice to avoid disconnection
If you foresee difficulty paying a bill, call 423-648-1372 – EPB may be able to extend your payment deadline or direct you to social service agencies for assistance.
Frequently Asked Questions About EPB Bill Pay
Can I choose my bill due date?
Yes! Residential customers may request to be billed on one of four optional dates each month. Call 423-648-1372 to select a due date that works for you.
What if my payment check is returned?
If your payment is returned by your financial institution:
- EPB will charge a $30 processing fee
- Repayment must be made with cash, cashier’s check, or money order
- Accounts with two or more returned payments in a 12-month period will be designated as “cash only”
How do I dispute my bill?
If you believe your EPB bill contains an error, contact 423-648-1372. EPB will not disconnect service for nonpayment of the disputed amount if you:
- Notify them before the bill is past due
- Pay all undisputed charges before their due date
What happens if my service is disconnected?
If your service is disconnected due to nonpayment:
- All past due balances must be paid
- A reconnection fee of $35 applies (except for Pre-Pay Power accounts)
- Security deposits may be required
Conclusion
Managing your EPB bill payments doesn’t have to be complicated. With multiple convenient payment options including phone, online, mail, and in-person payments, you can choose the method that works best for you.
Remember, if you need immediate assistance with your EPB bill, simply call 423-648-1372 anytime, day or night. Their customer service representatives are ready to help with all your billing questions and payment needs.
Whether you prefer the convenience of paying by phone, the ease of online payments, or the traditional methods of mail or in-person payments, EPB has you covered with flexible options to suit every preference and lifestyle.
Have you tried EPB’s Pre-Pay Power option or paperless billing yet? These programs might just make your life a little easier while helping you avoid fees and deposits. Give them a call today to learn more!
On-time payments every time
Save time, checks, postage and the hassle of remembering to pay your energy and fiber optics bills by having your monthly amount automatically charged to your credit or debit card or deducted from your bank checking account on the due date or the next working day. The transfer will show up on your bank statement just like any other transaction.
Pay with the MyEPB App
Make a payment anytime, anywhere in just seconds with the convenience of the free MyEPB app.
Receive your monthly balance and due date via text and quickly reply with your payment amount.
Call 423-648-1372 and make a payment using EPBs automated phone system.
Visit EPBs Brainerd or Hixson locations for drive-thru cash or check payments. EZ-Pay kiosks also available 24/7 at each location.
For your convenience, you can also mail your check or money order to: P.O. Box 182255, Chattanooga, TN 37422. 1 / 1
