ARTESIAN WATER COMPANY, INC. FILES APPLICATION FOR INCREASE IN CUSTOMER RATES WITH DELAWARE PUBLIC SERVICE COMMISSION.
Are you an Artesian Water customer in Delaware looking for convenient ways to pay your water bill? We’ve got you covered! As fellow Delaware residents who use Artesian Water services, we understand how important it is to have flexible payment options that fit your schedule and preferences. In this comprehensive guide, I’ll walk you through all the different ways you can pay your Artesian Water bill in Delaware, from online payments to mail-in options and everything in between.
Why Choosing the Right Payment Method Matters
Before diving into the various payment options, let’s take a moment to consider why having multiple ways to pay your water bill is so important First off, convenience plays a huge role – nobody wants to drive across town just to pay a bill if they don’t have to! Plus, different payment methods offer various benefits like
- Automatic tracking of payment history
- Immediate confirmation of payment
- Ability to schedule payments in advance
- Environmental benefits (with paperless options)
Now, let’s explore all the ways you can pay your Artesian Water bill in Delaware!
Online Payment Options for Artesian Water
E-Billing: The Eco-Friendly Choice
If you’re environmentally conscious or just tired of paper clutter e-Billing is perfect for you! This service allows you to
- View your bills securely online
- Access both current and previous bills whenever needed
- Pay directly from your bank account
- Reduce paper waste (Mother Nature says thanks!)
Signing up for e-Billing is super easy and gives you the flexibility to check your bill anytime, day or night. No more waiting for the mail carrier or digging through stacks of paper to find your bill!
Convenience Pay Online System
Need to pay your bill at 3 AM in your pajamas? No problem! Artesian’s Convenience Pay online payment system is available 24/7, 365 days a year. This platform accepts
- Credit cards
- ATM/debit cards (with Star or Pulse logo)
- Electronic checks from checking, savings, or money market accounts
Just keep in mind that Convenience Pay does charge a small convenience fee per transaction. But honestly, the ability to pay whenever and wherever often makes that fee totally worth it!
Phone Payment Options
Sometimes, clicking through websites isn’t your thing, or maybe you just prefer speaking with someone directly. If that’s the case, you’ll be happy to know you can pay your Artesian Water bill by phone too!
Simply call Convenience Pay toll-free at 1 (833) 303-3773 any time of day or night. This service is available:
- 24 hours a day
- 7 days a week
- 365 days a year (even holidays!)
Before calling, make sure you have your:
- Artesian Account ID or the telephone number associated with your account
- Credit card, debit card, or check information ready
Similar to the online option, there is a fee per transaction when paying by phone. But the convenience of never leaving your couch might be worth it!
Traditional Payment Methods
Not everyone is comfortable with digital payment options, and that’s completely fine! Artesian Water still offers several traditional payment methods that many customers prefer.
Mail-In Payments
For those who like to keep things traditional, you can always mail your payment to Artesian Water. Here’s what you’ll need:
- Your bill stub
- Check or money order
- The envelope that came with your bill (just add a stamp)
Mail your payment to:
Artesian Water
P.O. Box 15069
Wilmington, DE 19886-5069
We recommend sending your payment at least 5-7 days before the due date to ensure it arrives on time. And don’t forget to write your account number on your check!
In-Person Payments at the Artesian Office
Sometimes there’s just no substitute for handling payments in person. If you prefer face-to-face interactions or need to pay with cash, you can visit the Artesian office:
Office Location:
664 Churchmans Road
Newark, DE 19702
Office Hours:
Monday through Friday, 8:00 a.m. – 4:30 p.m.
The office accepts:
- Cash
- Checks
- Money orders
This is also a great option if you have questions about your bill that you’d like answered in person!
Payment Drop Box
Can’t make it during regular business hours? No worries! Artesian Water provides a convenient Payment Drop Box located to the left of the front doors at their Main Office in Newark. This is perfect for dropping off your payment after hours or on weekends.
Just be sure to:
- Include your bill stub with your payment
- Use a check or money order (never cash) when using the drop box
- Place everything in a sealed envelope
Payment Assistance Programs
We all face financial challenges at times. If you’re having difficulty paying your Artesian Water bill, there are resources available to help. Artesian recommends visiting:
- Resources | Delaware 211 – A comprehensive resource for various assistance programs
- mymdthink.maryland.gov – For Maryland residents served by Artesian
These programs can provide temporary assistance to help you maintain your water service during difficult financial periods. Don’t hesitate to reach out – these programs exist to help people just like you!
Tips for Managing Your Artesian Water Bill
While knowing how to pay your bill is important, managing your water usage can help keep those bills lower in the first place! Here are some quick tips:
- Check for leaks regularly – Even small leaks can waste gallons of water daily
- Consider water-efficient appliances – They’re an investment that pays off over time
- Monitor your meter readings – Sudden increases could indicate problems
- Take advantage of Artesian’s “Tips for a Lower Bill” section on their website
Setting Up Automatic Payments
If you’re forgetful like me, automatic payments can be a lifesaver! With Artesian’s e-Billing, you can set up automatic payments directly from your bank account. This ensures you never miss a payment due date and helps avoid any late fees or service interruptions.
To set up automatic payments:
- Sign up for e-Billing on the Artesian website
- Follow the prompts to link your bank account
- Choose your payment preferences (amount, date, etc.)
- Confirm your setup
The peace of mind that comes with knowing your bill will be paid automatically is truly priceless!
Important Dates to Remember
Artesian Water has some upcoming office closures to be aware of:
The Artesian Office will be closed on Tuesday, November 11, 2025, for Veteran’s Day. The office will reopen on Wednesday, November 12, 2025, at 8:00 a.m.
Plan accordingly if you need to make in-person payments around these dates!
Emergency Contact Information
While not directly related to bill payments, it’s always good to have Artesian’s emergency contact information on hand:
- Emergency Phone Number: (800) 332-5114
- Delaware Local Phone: (302) 453-6930
Final Thoughts on Paying Your Artesian Water Bill
Paying your Artesian Water bill in Delaware doesn’t have to be complicated or inconvenient. With so many options available, you can choose the method that best fits your lifestyle and preferences.
Whether you’re a tech-savvy customer who prefers handling everything online, someone who appreciates the reliability of traditional mail payments, or a person who likes the personal touch of paying in person, Artesian has you covered!
We recommend trying e-Billing if you haven’t already – it’s convenient, environmentally friendly, and gives you access to your billing history whenever you need it. But no matter which method you choose, the most important thing is finding what works best for YOU.
Frequently Asked Questions About Artesian Water Bill Payments
Is there a fee for paying my bill online?
Yes, Convenience Pay charges a small fee per transaction when paying online or by phone.
Can I pay with a credit card in person at the Artesian office?
No, the Artesian office currently accepts only cash, check, or money orders for in-person payments.
What should I do if my payment is going to be late?
Contact Artesian customer service as soon as possible to discuss your situation and potential options.
Can I view my water usage history online?
Yes, through the e-Billing system, you can access your current and previous bills, which include water usage information.
How do I update my billing address?
You can update your billing information by contacting Artesian customer service or by logging into your online account if you have e-Billing set up.
Is autopay available for my Artesian Water bill?
Yes, you can set up automatic payments through the e-Billing system.
What if I believe there’s an error on my bill?
Contact Artesian customer service right away to discuss any potential billing discrepancies.
Remember, whether you choose the convenience of online payments or the familiarity of traditional methods, what matters most is finding the option that fits seamlessly into your life. Happy bill paying!
Thank you for being an Artesian customer.
We are dedicated to quality and committed to providing our customers with superior service at a reasonable cost.
Water and Wastewater Service
Billing & Payment
Customer Information Guide
Contact us today for the latest updates and office location information.
