EVANSVILLE – As bills continue to rise, some Evansville water customers will soon be able to receive a larger reduction in their bills – or maybe even some free plumbing work.
The Evansville Water & Sewer Utility announced Wednesday that it will triple the bill relief offered to qualifying customers. Households that earn $50,000 or less per year can now apply for $30 off their bill.
Relief used to be capped at $10. The changes will go live Monday. Residents can apply on the EWSUs website.
A new program will come along with it. Also starting Monday, households living at the federal poverty level – around $31,000 for a family of four – can apply for the “leak repair program” that will provide as much as $1,000 in plumbing work.
Applications will funnel from the EWSU to the Memorial Community Development Corporation, which will review the applicants qualifications and then set up a visit with a plumbing contractor to find any leaks and pinpoint ways to improve efficiency.
Applicants eligible for both programs must choose one or the other, and the theyre only offered to city residents. County residents cant apply. If no leaks are found in a residents home, they can turn around and apply for bill assistance instead.
Are you tired of late fees on your Evansville water bill? Maybe you’re looking for a more convenient way to pay your utility bill? Well, I’ve got good news for you! There are actually tons of ways to pay your EWSU bill, and I’m gonna break ’em all down in this article
As someone who’s lived in Evansville for years, I’ve tried practically every payment method the Evansville Water & Sewer Utility offers. Some are definitely more convenient than others, and I’ll share which ones have worked best for me.
What is EWSU?
Before diving into payment methods, let’s clarify what EWSU actually is. EWSU stands for Evansville Water & Sewer Utility, a public utility company providing water and sewer services to residential, commercial, and industrial customers in Evansville, Indiana.
Located at 1 NW Martin Luther King Jr Blvd in the Civic Center Complex (Room 104), EWSU handles water and sewer services for the entire city. Their customer service hours are Monday through Friday from 7:30 a.m. to 4:00 p.m., and they can be reached at (812) 436-7846.
EWSU Bill Pay Options: The Complete List
There’s no shortage of ways to pay your EWSU bill. Whether you prefer digital methods or traditional approaches, there’s something for everyone. Let’s dive into all your options:
1. MyWater EWSU App
This is honestly my favorite way to pay. The MyWater EWSU app lets you access your account right from your smartphone or tablet. You can make quick and secure one-time payments or set up recurring payments so you never forget.
Key features
- Set up autopay
- Text To Pay functionality
- Payment reminders
- Available for iOS and Android
To get started, simply download the MyWater EWSU app from your device’s app store.
2. Auto Pay
If you’re like me and constantly forgetting due dates, auto pay is a lifesaver! This is the easiest way to ensure your bill is paid on time every month, helping you avoid those annoying late fees.
How to set up Auto Pay:
- Create a MyWater account at MyWater.EWSU.com
- Go to My Account
- Choose “Pay Bill Online”
- Select “Auto Pay”
- Enter your payment information
Once set up, your bill will be automatically paid each month. Easy peasy!
3. e-Billing (Paperless Billing)
Going paperless is not only good for the environment, but it also reduces paper clutter in your home. Plus, you’ll get your bill faster!
How to sign up for e-Billing:
- Log into your MyWater account at MyWater.EWSU.com
- Go to My Account and select Settings
- Choose Email
- Click “Paperless Bill” and Save
After setting this up, you’ll receive an email from First Billing each month with your statement attached. You can then sign in to pay through your MyWater account or call the phone number provided.
4. One-Time Online Payment
Don’t wanna create an account? No problem! You can still make one-time payments online without registering.
What you’ll need:
- Your account number
- Your zip code
- Payment method (checking/savings account, credit/debit card)
Visit the EWSU website and look for the “One-Time Payment” option. Enter your account info, agree to the terms, and complete your payment. They accept checking/savings accounts, MasterCard, Visa, Discover, ATM cards, and debit cards.
5. Pay by Phone
If you prefer talking to a real person, you can pay your bill by phone. This service is managed by Smart Energy Water.
Pay by phone details:
- Call 812-458-2242
- Have your account and payment information ready
- Available Monday-Friday, 8 a.m. to 4:30 p.m. (CDT)
6. Drop Box
Sometimes the old ways are the best ways! EWSU maintains a payment drop box located along the drive in front of the Civic Center.
Important things to remember:
- Include your payment stub with your check
- Payments are collected before 8 a.m. on the next business day
- Available 24/7
7. Pay Stations at Old National Bank
You can pay your EWSU bill in person at select Old National Bank locations in Evansville. This service is available during regular banking hours in either the lobby or drive-thru.
Locations in Evansville:
- 4500 Washington Avenue
- 961 Washington Avenue
- 3888 First Avenue
- 2121 W. Franklin Street
- 3535 N. Green River Road
- 5124 Pearl Drive
8. Bill Payment Kiosks
Another convenient option is using one of EWSU’s bill payment kiosks. These accept cash, check, or credit cards.
How to use:
- Scan the barcode on your bill or enter your 8-digit account number
- Follow the prompts to complete payment
Kiosk Locations:
- Civic Center Complex (near main entrance) – Available anytime
- The Potter’s Wheel (333 Jefferson Avenue) – Available Tuesday-Friday 8am-5pm, Saturday 9am-11am, Sunday 9am-1pm
- Mike’s Food Mart (407 E. Riverside Drive) – Available daily 8am-10pm
9. Mail
The classic method! You can mail your payment using the return envelope provided with your bill, or use your own envelope.
Mailing address:
Evansville Water and Sewer Utility
P.O. Box 19
Evansville, IN 47740
Don’t forget to include your payment stub!
10. EWSU Customer Service Office
If you prefer face-to-face interactions, you can pay at the EWSU Customer Service office inside the Civic Center, Room 104.
Office payment details:
- Available Monday through Friday, 8 a.m. to 10 a.m.
- Located at 1 NW Martin Luther King, Jr. Boulevard
11. Third-Party Services Like doxo
Services like doxo allow you to pay your EWSU bill alongside other bills you might have. Doxo is a secure all-in-one service where you can organize all your accounts in a single app.
Payment methods accepted through doxo:
- Visa, MasterCard, or Discover credit/debit cards
- Apple Pay
- Bank account (usually free)
Just know that while convenient, some payment methods through third-party services may incur additional fees.
Important Payment Information
Payment Timing
It’s important to understand when your payment will be processed:
- Payments made before 4:00 p.m. will be posted to your account the next business day
- Payments made after 4:00 p.m. will be posted in two business days
Disconnected Service Payments
If your service has been disconnected, you’ll need to contact EWSU Customer Service at 812-436-7846 (Monday through Friday, 7:30 a.m. to 4:00 p.m.) to provide your payment confirmation number. You can also visit ewsu.com/Contact to provide this information.
Financial Assistance Options
We all hit rough patches sometimes. If you’re struggling to pay your EWSU bill, there are several assistance options available:
Payment Arrangements
If you’re a customer in good standing and your services haven’t been disconnected, you might qualify for payment arrangements. Visit the EWSU website’s payment arrangements page for more info and to submit a request form.
Water Bill Assistance Program
Income-qualified customers who are in disconnect status or have had service shut off for no more than 12 months may qualify for help through the Water Bill Assistance Program.
Program details:
- One-time assistance every 12 months
- Up to $250 in assistance
- Contact the Community Action Program of Evansville at 812-492-3941 for more information
Other Assistance Programs
There are also other local social service agencies and church organizations that offer utility assistance. EWSU’s payment assistance page provides a list of resources, including agency names, addresses, and phone numbers.
Tips for Managing Your EWSU Bill
Based on my experience, here are some tips to make managing your EWSU bill easier:
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Set up auto pay – This has been a game-changer for me. No more late fees!
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Download the app – The MyWater EWSU app makes it super easy to check your account and make payments on the go.
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Go paperless – Less clutter and better for the environment. Win-win!
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Check for leaks – Unexpected high bills could mean you have a leak somewhere. EWSU even has a leak adjustment program if you qualify.
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Set reminders – If you don’t use auto pay, set calendar reminders a few days before your bill is due.
FAQs About EWSU Bill Pay
Q: When is my EWSU bill due?
A: Your bill is due on the date posted on your statement.
Q: Can I pay my EWSU bill with a credit card?
A: Yes! You can pay with credit cards through the app, online, at kiosks, and through third-party services like doxo.
Q: Are there any fees for paying my bill?
A: Some payment methods may include fees, especially when using third-party services. Paying directly through EWSU with a bank account is typically free.
Q: What if I can’t pay my full bill?
A: Contact EWSU to discuss payment arrangements or explore the various assistance programs available.
Q: How do I check my water usage?
A: You can view your water usage through the MyWater EWSU app or by logging into your account online.
Conclusion
Managing your EWSU bill doesn’t have to be a hassle. With so many convenient payment options available, you can choose the method that works best for your lifestyle. Personally, I’ve found the MyWater EWSU app and auto pay to be the most convenient, but your preferences might differ.
Remember, if you’re struggling financially, don’t hesitate to reach out to EWSU about payment arrangements or assistance programs. They’re there to help!
What’s your preferred way to pay your utility bills? Have you tried any of these methods for your EWSU bill? I’d love to hear about your experiences in the comments!
Where’s the money coming from?
Mayor Stephanie Terry and EWSU executive director Vic Kelson announced the changes during a news conference at Sunrise Pump Station Wednesday afternoon. The programs are funded through $4 million in American Rescue Plan money, which is set to expire at the end of 2025. Kelson said about 3,000 households have applied for the bill reduction program thus far, but as many as 17,000 other families could be missing out.
Theyre hoping the changes will motivate more people to take advantage.
“We only get the ARPA money once, so we want to try to use as much as that money as possible to do things that will pay out for a long time,” Kelson said. “The easiest way to reduce your water bill is to use less water, so thats what this is all about.
“Ive been here about five months now, and some of the things I learned about our city is that Evansville is a welcoming community. Its also a community with a significant amount of poverty,” he said. “As I get out and talk to people, I hear from a lot of people in Evansville that theyre having a hard time making ends meet. They need help with their water bill.”
