Struggling with your electric bill payments? You’re not alone. Since KCPL merged with Westar to become Evergy, many customers have been confused about how to pay their bills. I’ve put together this comprehensive guide to help you navigate Evergy’s payment system and avoid those pesky late fees.
What Happened to KCPL?
First things first – if your searching for “KCPL 2 bill pay,” your probably wondering where KCPL went Kansas City Power & Light (KCPL) merged with Westar Energy in 2018 to form Evergy. This means all KCPL customers now pay their bills through Evergy’s payment system
How to Pay Your Evergy Bill in 2025
Evergy offers several convenient ways to pay your electric bill:
1. Online Payment Through My Account
The easiest way to pay your Evergy bill is through their website
- Go to www.evergy.com
- Click on “My Account” in the top navigation
- Log in with your credentials
- Select “Pay My Bill” option
- Follow the prompts to complete your payment
You can use credit cards, debit cards, or electronic checks to pay online. This method is available 24/7 and gives you immediate confirmation of payment.
2. Evergy Mobile App
For on-the-go payments
- Download the Evergy app from your phone’s app store
- Log in with the same credentials as your online account
- Tap the payment option
- Enter your payment information
The app also lets you view your usage, report outages, and manage your account settings.
3. Pay by Phone
If you prefer talking to a real person or using an automated system:
- Call Evergy’s customer service at 1-888-471-5275
- Have your account number ready
- Follow the automated prompts or speak with a representative
4. Mail-in Payments
For those who prefer traditional methods:
- Make your check payable to Evergy
- Include your account number on the check
- Mail it to:
Evergy
P.O. Box 219703
Kansas City, MO 64121-9703
Note: Mail payments should be sent 5-7 days before the due date to ensure timely processing!
5. In-Person Payments
Evergy has authorized payment locations throughout Kansas and Missouri:
- Grocery stores (select locations)
- Check cashing services
- Convenience stores
- Evergy customer service centers
A small convenience fee may apply at some locations.
Flexible Payment Plans and Options
Evergy understands that sometimes paying your bill all at once can be difficult. They offer several programs to help:
Average Payment Plan
This plan averages your bills over 12 months, making your monthly payment more consistent throughout the year. Great for avoiding those summer cooling bill spikes!
Budget Billing
Similar to the Average Payment Plan but with slight differences in calculation. Your bill is based on your average usage from the previous year, adjusted seasonally.
Payment Arrangements
If you’re facing temporary financial hardship, Evergy may work with you to create a payment arrangement. Call their customer service to discuss your options.
Financial Assistance Programs
We all face tough times. Evergy partners with several programs to help customers who need financial assistance:
- LIEAP (Low Income Energy Assistance Program): Federal program that helps low-income households pay heating bills.
- Project DESERVE: Provides emergency assistance to qualifying customers.
- Dollar Aide: Community assistance fund supported by customer and employee donations.
Eligibility Requirements
To qualify for most assistance programs, you’ll need to meet income guidelines based on household size. For example, a family of four typically needs to have an income below 150% of federal poverty guidelines.
Understanding Your Evergy Bill
Your Evergy bill contains important information beyond just the amount due:
- Account Number: You’ll need this for payments and customer service calls.
- Due Date: The date by which payment must be received to avoid late fees.
- Usage Data: Shows how much electricity you’ve used compared to previous periods.
- Rate Plan: Indicates which rate plan you’re on.
Rate Plan Options
Evergy offers various rate plans to match different lifestyles and usage patterns:
Standard Rate Plan
The most common plan with a fixed rate per kilowatt-hour.
Time of Use Plan
Lower rates during off-peak hours, higher rates during peak demand. Great for customers who can shift their energy usage to evenings and weekends.
Renewable Energy Subscription
Support locally-produced, emissions-free solar and wind energy for a small additional fee.
Saving Money on Your Evergy Bill
Here’s a few easy ways to reduce your electric bill:
- Install LED lighting: Uses up to 75% less energy than incandescent bulbs.
- Adjust your thermostat: Each degree you adjust can save approximately 2% on your bill.
- Seal air leaks: Check windows, doors, and ducts for leaks.
- Unplug electronics: Many devices use electricity even when turned off.
- Use smart power strips: Automatically cuts power to devices in standby mode.
EV Charger Installation Rebates
If you own an electric vehicle, Evergy offers rebates for installing dedicated EV chargers at home. This can help offset the installation cost and make charging more convenient.
Home Protection Programs
Evergy also provides coverage options to protect your home from power-surge damage. These programs can give you peace of mind during storm season.
What to Do During Outages
Power outages happen, especially during severe weather. Here’s what to do:
- Check if the outage affects just your home or the entire neighborhood.
- Report the outage through the Evergy website, mobile app, or by calling their outage line.
- Stay informed about restoration times through the Evergy outage map online.
Emergency Preparation
It’s always good to be prepared for potential outages:
- Keep flashlights and batteries accessible
- Have a portable charger for your mobile devices
- Store non-perishable food items
- Keep a list of emergency contact numbers
Home Battery Storage Program
Evergy has launched a whole-home energy-storage program that allows customers to install battery systems that can power their homes during outages and help manage energy costs.
Electrical Safety Tips
Safety should always be a priority when dealing with electricity:
- Never touch downed power lines
- Keep electrical devices away from water
- Don’t overload outlets
- Use extension cords temporarily, not as permanent solutions
- Call 811 before digging in your yard to avoid hitting underground utilities
Sustainable Energy Initiatives
Evergy is committed to sustainable practices, balancing short-term initiatives with long-term goals:
- Increasing renewable energy sources
- Reducing carbon emissions
- Implementing energy efficiency programs
- Supporting local sustainability projects
Community Impact
Evergy invests in Kansas and Missouri communities through various programs:
- Economic development initiatives
- Support for local businesses
- Workforce development programs
- Community grants and partnerships
Recent Developments at Evergy
Evergy has been busy with several new initiatives:
- Harvest Helpers program where lineworkers trim trees and gather fresh fruit for local food pantries
- Recognition as the Carl R. Ice College of Engineering’s 2025 company of the year
- Participation in the Kansas State Fair sharing energy efficiency tips
- Exploration of new nuclear projects in Kansas with TerraPower (founded by Bill Gates)
Paying your Evergy bill (formerly KCPL) doesn’t have to be complicated. With multiple payment options, flexible plans, and assistance programs, Evergy aims to make the process as smooth as possible for all customers.
Remember, if you’re having trouble paying your bill, contact Evergy’s customer service sooner rather than later. They’re often willing to work with you to find a solution that keeps your lights on without breaking the bank.
FAQs About Evergy Bill Payments
Q: Can I set up automatic payments for my Evergy bill?
A: Yes! You can set up Auto Pay through your online account to have your bill amount automatically deducted from your bank account or charged to your credit card each month.
Q: Is there a fee for paying my bill online?
A: Evergy doesn’t charge fees for online payments made through their official website or mobile app.
Q: What if I’m moving to a new address?
A: You’ll need to stop service at your current address and start service at your new address. This can be done through the “Moving” section on Evergy’s website.
Q: How can I report a suspected scam?
A: Contact Evergy customer service immediately if someone claiming to be from Evergy demands immediate payment or threatens to disconnect your service.
Q: Does Evergy offer paperless billing?
A: Yes, you can sign up for paperless billing through your online account to receive bill notifications via email instead of paper bills.
NEW! E-Billing and Online Portal
We are proud to offer our customers a new and simple online payment portal to house all of your Public Water Supply District #2 bills, account information, automated payments, and more!
- Easily pay your bill online
- Track past bills and payments
- Edit and add account information
- Sign up for automatic payments and never miss another bill again!
- Sign up for our FREE Automatic Bank Draft Service
Click here to learn more or go to My Account to get started.
Public Water Supply District No. 2 of Jackson County Lead Service Line Inventory Initiative
Recent Lead Service Line requirements handed down by the Environmental Protection Agency require Public Water Supply District #2 of Jackson County to develop and maintain an inventory of our water distribution system. We are seeking your help to identify and categorize the material used for the customers’ side of the system’s water service lines.
Click here to learn more and get started
Notice of Rate Increase
Public Water Supply District No. 2 of Jackson County distributes potable water to 6,600 customers in southern Raytown, Missouri. PWSD#2 is experiencing increased costs for this distribution and needs capital for improvements in the coming years. Regrettably as a result of the increased costs the Board of Directors approved a rate increase in all water of 5%, effective May 1, 2025.
New Rates
Base monthly rate (2,000 gallons of water): $22.83
Base bi-monthly rate (4,000 gallons of water): $45.63
Each additional 1,000 gallons: $9.53
System improvements will continue as the District realizes benefits from past improvements. Water main repairs are down dramatically. Efficiencies in utilities, meter reading, billing and pipeline replacement will continue to provide savings.
The District will continue improving the water system for our customers, providing great tasting, safe water, now and for generations to come.
As a reminder, in these days of cyber criminals and scamming activity, Public Water Supply District No. 2 of Jackson County will never call you asking for credit card information, you should only give the information out if you initiate the call.
