Are you a Lacey resident looking for the easiest way to pay your water bill? You’re not alone! Managing utility payments can sometimes feel like a hassle, but the City of Lacey offers several convenient options to help residents stay current with their water, sewer, and stormwater bills. I’ve put together this comprehensive guide to walk you through everything you need to know about paying your Lacey water bill in 2025.
Recent Changes to Utility Billing Office Hours
Before diving into payment methods, you should know that the Utility Billing department recently changed their hours. Effective August 11, 2025, the new office hours are:
- 9 am – Noon and 1 – 4 pm Monday through Friday
- Closed during lunch (12 – 1 pm), including phone lines
- Closed on holidays
This change affects both in-person visits and phone availability so plan accordingly if you need to contact them!
Understanding Your Lacey Utility Bill
Your Lacey utility bill typically includes charges for:
- Water service
- Sewer service
- Stormwater management
The City of Lacey has updated their utility rates for 2025, which you can find on their official website. These rates determine how much you pay based on your usage and property type.
Payment Options for Your Lacey Water Bill
The City of Lacey provides multiple ways to pay your utility bill. Let’s explore each option so you can choose what works best for you!
1. Pay Online (Most Convenient Option)
The online payment system is available 24/7 and is probably the easiest way to pay your Lacey water bill. Here’s what you’ll need:
- Your utility account number
- A valid email address
- Payment information (credit/debit card or checking account details)
Important Note: Only use the official City of Lacey payment portal at ipn.paymentus.com/cp/lace. There are many online payment companies out there, but this is the only one officially partnered with the Lacey Utility Billing Department.
The online system offers two options
- One-time payments – Perfect if you prefer to manually pay each bill
- Customer registration – Allows you to save your information for future payments
To make things even easier, the City provides instructions for navigating the one-time payment process on their website.
2. Pay by Phone with IVR
If you prefer talking on the phone or don’t have internet access, the City of Lacey offers a 24/7 automated phone payment system. This Interactive Voice Recognition (IVR) system lets you:
- Make payments
- Check your account information
- Get updates on your balance
To access this service:
- Call 1-844-205-7467
- Have your account number ready
- Follow the automated prompts
This option is perfect for those times when you’re on the go or need to make a quick payment outside of business hours!
3. Pay by Mail
For those who prefer traditional methods, you can always send your payment by mail:
City of Lacey
P.O. Box 34210
Seattle, WA 98124-1210
When sending payments by mail, be sure to:
- Include your account number on your check
- Allow sufficient time for delivery before the due date
- Include the payment stub from your bill if possible
One thing to remember: the Utility Billing Department doesn’t accept post-dated hand-written checks. If you need to schedule a payment for a future date, use the online system instead.
4. Pay Using the Drop Box
Don’t want to mail your payment but can’t make it during office hours? The City of Lacey maintains a convenient drop box for utility payments:
- Location: In front of City Hall, 420 College Street SE, Lacey WA 98503
- It’s positioned right next to the ballot box, making it easy to find
- Available 24/7 for your convenience
This is a great option if you’re already running errands in downtown Lacey or prefer to drop off your payment in person without waiting in line.
What If You’re Having Trouble Paying Your Bill?
We all go through tough times financially. If you’re struggling to pay your water bill, the City of Lacey offers several options to help:
Payment Plans
Can’t pay the full amount right now? The City of Lacey offers payment plans to help you catch up over time. Here’s how to get started:
- Complete and sign a Payment Plan form
- Submit it to the Utility Billing Department
- Wait for approval (or denial)
You can submit the form through:
- Email: [email protected]
- Mail: City of Lacey Utility Billing Dept., 420 College Street SE, WA 98503
- Dropbox: At City Hall (same as the payment dropbox)
Important Note: Payment plans aren’t available for accounts already in the shut-off process, so it’s better to reach out BEFORE you fall too far behind.
Financial Assistance Programs
The City of Lacey also offers financial assistance programs for qualifying residents. These programs can provide discounts on your utility bills if you meet certain income requirements.
To apply, you’ll need to complete a Utility Discount Application, which is available on the City’s website.
Contact Information for Lacey Utility Billing
If you have questions or need assistance with your water bill, you can contact the Utility Billing department directly:
- Phone: (360) 491-5616 (during business hours)
- Email: [email protected]
When emailing, be sure to include your:
- Name
- Account Number
- Phone Number
This helps the staff assist you more efficiently.
Other Useful Forms and Services
The City of Lacey provides several other forms that might come in handy for managing your utility account:
- Third-Party Notification Request for Owners with Tenants – Useful if you’re a landlord
- Disclaimer of Responsibility – For certain situations where you’re not responsible for charges
- Request for Title Check for Unrecorded Liens – Important during property transactions
- Request for a Leak Adjustment – If you’ve had a water leak that affected your bill
- Property Manager Authorization – For property management companies
Other Utilities in Lacey
While we’re focusing on water bills in this article, it’s worth noting that the City of Lacey doesn’t handle all utilities. Here’s who to contact for other services:
| Utility Type | Provider | Contact Information |
|---|---|---|
| Electricity & Natural Gas | Puget Sound Energy | 1-888-225-5773; TTY: 1-800-962-9498 |
| Solid Waste & Recycling | LeMay/Pacific Disposal | (360) 923-0111 |
Water Conservation Tips to Lower Your Bill
One of the best ways to reduce your water bill is to conserve water. The City of Lacey promotes an Odd/Even Watering schedule to help with conservation efforts. Here’s how it works:
- If your address ends in an odd number, water on odd-numbered days
- If your address ends in an even number, water on even-numbered days
Additional water-saving tips:
- Fix leaky faucets and toilets promptly
- Install water-efficient showerheads and faucets
- Run full loads in dishwashers and washing machines
- Water your lawn during cooler parts of the day to reduce evaporation
Staying Updated on Changes
Utility rates and policies can change over time. To stay informed about changes that might affect your bill:
- Visit the City of Lacey website regularly
- Sign up for email updates from the city
- Follow the City of Lacey on social media platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube)
Managing your Lacey water bill doesn’t have to be complicated. With multiple payment options available 24/7, including online, phone, mail, and drop box, you can choose the method that works best for your lifestyle. And if you’re facing financial difficulties, don’t hesitate to ask about payment plans or assistance programs.
Have you found a particularly convenient way to manage your utility bills? Share your tips in the comments below!
Clean Water Doesn’t Just Happen
Every day, as individuals, we make decisions that effect the future of our drinking water, whether it’s simply turning off the tap while brushing our teeth, disposing of household toxins properly, or supporting land use practices that protect our natural water resources.
Each water-wise decision we make adds up to a cleaner, safer drinking water. Single actions multiply into municipal, county and state-wide results when individuals, organizations and businesses work together to clean up our waterways, protect watersheds and curb pollution.
We can no longer afford to take our water for granted. Be water-wise, don’t waste this life-supporting resource.
Easy ways to pay your water bill
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